THE USE OF CASE-MANAGEMENT IN THE SOCIAL SERVICE SYSTEM: ISSUES AND SOLUTIONS IN THE CONTEXT OF KAZAKHSTAN

Abstract

The article examines the application of case management technology in the social care of families in Kazakhstan and presents the findings of an empirical study. The research aims to assess the potential of case management in delivering social services to families and identify key conditions and barriers to its integration into Kazakhstan’s social service system.
The methodology is based on an expert survey of social sector representatives from various organizations and countries with practical or theoretical expertise in case management in family social work.
The findings indicate that case management enhances the comprehensive provision of social services. However, its full-scale implementation is hindered by the absence of a regulatory framework, a shortage of qualified professionals, weak interagency collaboration, and insufficient financial resources. Despite these challenges, case management is recognized as a promising approach for improving social work efficiency.
This study contributes by systematizing knowledge on case management and identifying key aspects for adaptation to the local socio-institutional context.
The results may serve as a foundation for developing a strategic framework for integrating case management into Kazakhstan’s social service system and designing training programs to enhance specialists' competencies in this field.